Frequently Asked Questions

General

A: Morgan began professionally pet sitting part-time in 2019 and transitioned to a full-time operation as Walks & Wags with Morgan in 2023.

Q: How long has WWM been in business?

Q: Does WWM have a team of pet sitters & dog walkers?

A: No. WWM is a solo operation. Morgan's goal, however, is to hire 1-2 employees by 2027.

Q: What areas does WWM service?

A: WWM serves Western North Carolina, including Jackson, Macon, Swain, and Haywood counties. The WWM service area is a 40-minute commute (according to Google Maps) from Southwestern Community College in Sylva, NC. Clients outside of that radius are subject to WWM's Travel Fee.

Q: Will WWM need a key to my house?

A: Yes. Clients with keypad entry will need to provide WWM with the code 3 days before the first day of service. If clients use a physical key for entry, WWM prefers that a copy of the key be made for WWM, but we must be informed of the hidden key location at least 3 days before the first day of service.

Q: What if I'm not sure what service my pet needs?

A: Every pet and family is unique, which is why all of our services can be customized to fit your needs! Don't see what you're looking for? Just let us know your needs, and we will do our absolute best to accommodate.

Q: How long will it take to be contacted?

A: Congrats, and thank you for filling out our Connect Form! WWM is a solo operation, run by Morgan Childers. Morgan completes all pet sitting and dog walking jobs herself. She also operates the administrative side of the business by herself. As such, WWM's goal is to get back to you within two business hours, though times vary, and a 24-48 hour turnaround time is appreciated for new client requests. Occasionally, there may be a longer wait to hear back from Morgan if you've reached out on a vacation day. Morgan strives to keep the public informed of days off through Facebook and Instagram.
If you've found answers to the majority of your questions while browsing our website and are ready to schedule your Meet & Greet, you can do so here.

Q: What is WWM's most popular service?

A: Great question! WWM offers dog walking, drop-in visits, overnight services, doggie field trips, and pet chauffeur services, but most of our clients request Overnight Stays. Recently, WWM added a new overnight service to the mix: Overnight Stays PLUS+. WWM has many clients who need a sitter for overnight services while they are on vacation, but also would prefer their pets not be alone the entire day between each overnight. Enter: Overnight Stays PLUS+. This service includes the standard 12 hours at night in Basic Overnight Stays, but also adds two (2) 30-minute Drop-In Visits during the days between each overnight stay. This is a great option if your pets can be home alone during the day, but do need potty breaks every 4-6 hours.

Q: Where does my pet go on a Field Trip?

A: Does your pup love an active hike along one of WNC's hiking trails? Or maybe they prefer a walk along a quiet dirt road followed by a good car ride and a puppuccino? It's up to you where we go on our Field Trips!

Booking Services

A: WWM recommends requesting pet sitting services, for when you are out of town, roughly 60 days in advance, and requests for dog walking a week ahead.

Q: How far in advance should I schedule?

Q: How do I request and schedule services?

A: Beginning 8/1/25, WWM will require all clients to download the Walkies app for scheduling and communication. A guide to the Walkies app can be found under the 'Contact' section of the WWM website. If you are a prospective client with questions, complete our 'Contact' form today.

Q: Are my dates guaranteed if I book in advance?

A: Beginning 12/1/25, a 25% non-refundable deposit will be required to hold service dates booked outside of 90 days. The 4% Processing Fee for online payments is not applied to the non-refundable deposit.

Q: Do you operate 24/7?

A: WWM's normal operating hours are 9am-8pm Monday-Sunday. All services, excluding overnight services, are subject to an after-hours fee when booked outside of these operating hours.

Q: Are times guaranteed?

A: WWM operates on a two-hour window to account for traffic, weather, last-minute requests, and other things that come up throughout the day. The Walkies app shows each window of time when a client is first booking their service. Clients may request a certain time within the selected window in the 'Notes' section of their booking, and WWM will do our best to accommodate. WWM will guarantee a tighter window for pets with medical needs who require medication.

Contracts & Fees

A: WWM understands that services may sometimes need to be cancelled due to circumstances beyond a client's control. View our Cancellation Policy.

Q: What is your cancellation policy?

Q: What is your payment policy?

A: When clients book a monthly package (Weekly Walks, Weekly Field Trips, or Daily Drop-Ins), WWM issues a monthly invoice (due on the 1st of the month). For intermittent services, WWM requires payment in full by the first day of service unless other payment arrangements have previously been made between the client and Morgan. If full payment has not been made by 2 days after the completion of services, a late fee of $5 per day (including $5/day for each day during those service dates) will be added to the invoice, and future services will be suspended until full payment has been made. View the full Payment Policy, including payment methods.

Q: What is the Urgency Fee?

A: Services booked within 48 hours are subject to WWM's $10 Urgency Fee. Ex: a single Dog Walk booked for the following day would be charged an additional $10, or 2 Overnight Stays for the current & following evening would be charged an additional $20 ($10/night within the 48 hour window).

Q: How do I sign WWM's contracts?

A: WWM's Terms & Conditions, Payment Policy, and Cancellation Policy can be found in your Walkies app by tapping the gear icon and selecting 'Contracts'. There, you can view and electronically sign each contract. If you don't see one or all of these contracts in your app, please text us at (828) 331-1881, and we will resend the contracts in-app.

Q: When does the Travel Fee apply?

Q: Do you charge for additional pets?

A: WWM reserves the right to charge a $15 Travel Fee to clients who live outside of the service area mentioned above.

A: Generally, most of our dog walking services include 1 dog, and all of our pet sitting services include 3 pets. Each additional dog (no matter the service type) is +$10, and each additional cat is +$8. Additional pets of other species are subject to negotiated fees depending on the species and quantity.

Q: Do you charge extra on holidays?

Q: How much is the After Hours Fee?

A: All services offered are subject to a $25 Holiday Rate. This rate applies to the holiday itself and one (1) day before and after the holiday. Holidays include New Year's Day, Easter, Independence Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.

A: WWM reserves the right to apply an $8 After Hours Fee on all dog walking services, Drop-In Visits, Almost Overnights, and Pet Chauffeur services when booked outside of our operating hours of 9am-8pm Monday-Sunday. WWM also reserves the right to charge this fee when accepting a booking on a date posted as 'closed' on Instagram, Facebook, and/or website marketing.

Billing & Payment

A: No. Currently, WWM sends invoices via email. Payment methods currently accepted include cash, check (made payable to Morgan Childers), bank draft & debit/credit card payments through Stripe, Venmo, and PayPal.

Q: Do you invoice through the Walkies app?

Q: Is there a fee for paying for services online?

A: Yes. As of 12/1/25, a 4% Processing Fee will be added to all invoices to offset the cost of credit/debit card and other online payment processing fees (Stripe, Venmo, and PayPal). Clients who intend to pay an invoice with cash or check can have this fee waived by letting WWM know their payment method before the invoice's due date.